Tuesday 28 May 2019
Energy providers and community organisations offer face-to-face support for the Gunnedah community.
The Energy & Water Ombudsman NSW (EWON) will partner with Gunnedah Shire Council and Gunida Gunyah Aboriginal Corporation to hold a Bring Your Bills Day & Community Expo in Gunnedah on Tuesday 4 June 2019. The event will provide assistance to residents who are having difficulties with their energy accounts and any related issues.
The Energy & Water Ombudsman NSW, Janine Young, encourages people in the Gunnedah region to take advantage of this opportunity to meet with EWON, their energy retailer and other services to receive one-on-one support.
“Staff from EWON or an energy retailer will listen to your concerns, review your bills and try to resolve any issues you have – on the spot if possible. We can also refer you to government agencies and community organisations there on the day for support with health, housing, legal or financial problems,” Ms Young, said.
Customers can get assistance setting up payment plans, having rebates they are eligible for applied to their account, accessing emergency payment assistance and talking to their retailers to resolve outstanding issues.
“Increased living costs are a real concern for many families in the Gunnedah area, particularly rising electricity costs. Gunnedah Shire Council is very happy to support this initiative, which provides local residents support with affordability and related problems,” Kate McGrath, GoCo Community Hub Coordinator, Gunnedah Shire Council said.
A range of community organisations and government agencies will also be at the event to support residents, including: AGL, Anglicare, Australian Energy Regulator, Legal Aid – Driver Reform, Red Energy, Revenue NSW, Salvation Army and the Seniors Rights Service.
“EWON runs an extensive community engagement program and we find that meeting with customers face to face makes a big difference to everyone involved and often leads to problems being resolved much quicker than they would otherwise be,” explained Ms Young
Customers are asked to bring along current and past energy and water bills, any letters from retailers, Centrelink Health Cards, and any other concession cards.
Where: Gunnedah Town Hall, 152 Conadilly Street, Gunnedah
When: Tuesday 4 June 2019
Time: 10.00am to 3.00 pm